Printer Friendly PDFEntering an Adjustment to a Client Account
How to enter either a positive or negative adjustment to the balance on a client's account.
Navigate to the Client Account layout for the client (and responsible party) for whom you wish to enter an adjustment. Click on the "New Transaction" button in the function toolbar.
Adjustments allow you to manually increase or descrease the balance due for a client's account. You might use this for returned checks, writing off balances, dismissing or discounting fees, or correcting previous errors.
Select "Account Adjustment" in the Select Transaction Type pop-up window
A pop-up window will appear with the option to create an adjustment or a payment for the account currently in view. Click on "Account Adjustment" to enter an adjustment for the client (or current responsible party).
Enter the desired values for the Charge (the dollar amount) to be added to the account balance, along with the Date and optional Notes. Then click "Continue" to accept the adjustment.
A positive Charge increases the account's balance due, a negative Charge decreases the account's balance due. In this example, we've entered a Charge of $250 to increase the balance due by that amount to reflect the two returned checks from previous payments. Enter an optional note to describe the adjustment if desired. Notes can be viewed later using the "Show Notes" toolbar button. Click "Continue" to accept the adjustment.
The new adjustment transaction will appear (sorted chronologically) in the client's account.
Verify that the adjustment was created in the client's account. Note that transactions will always be sorted chronologically. The running balance and Account Balance are updated automatically. Click on "Show Notes" in the function toolbar to see the transaction notes.
Click on the "Show Notes" toolbar button to view the transaction notes if desired.
All the transaction notes are displayed. The "Show Notes" button toggles to become "Hide Notes" to allow you to hide the notes again.